Returns & Exchanges
Due to the perishable nature of our artisanal bread products, we cannot accept physical returns; however, your satisfaction is our priority. If your order arrives damaged or does not meet our quality standards, please reach out to us within 7 days for a full refund or replacement.
Inspect Your Order
Upon delivery, please examine your bread for any shipping damage or quality concerns to ensure it meets our freshness standards.
Capture Documentation
If there is an issue, take clear photos of the product and the packaging labels as these are required to process your claim.
Contact Support
Email our customer care team at [email protected] with your order number and the photos of the affected items.
Resolution Process
Our team will review your request within 48 hours and issue a credit or ship out a fresh replacement immediately.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing